NAME AND ADDRESS

Lyon Insurance Services Ltd, 2 Church Terrace, Holyhead, Anglesey LL65 2HP

OUR SERVICE

We are an Independent Insurance Intermediary specializing in Bed & Breakfast, Guest House and Holiday Home Insurance. Our service includes: arranging your Insurance cover (on a non-advised basis) with insurers and helping you with any ongoing changes you have to make. As part of our service we will assist you with any claim that you need to make. It is your responsibility to ensure the policy cover is suitable for your requirements.

We offer Bed & Breakfast, Guest House and Holiday Home Insurance, known as “Sleepeasy” and deal with one insurer which is underwritten by Aviva Insurance. We have delegated authority to issue policies for this product.

CUSTOMER PROTECTION INFORMATION

Lyon Insurance Services Ltd is authorised and regulated by the Financial Services Authority. Our FSA Register number is 307845. We are permitted to:-

·         Advise customers and arrange deals in general insurance contracts

·         Make arrangements with a view to transactions in general insurance contracts

·         Deal as agents in general insurance contracts

·         Assist in the administration and performance of a general insurance contract

You can check this information on the FSA’s Register by using the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

It is our intention to provide you with a high level of customer service at all times. However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure. In the first instance you should contact us by telephone or in writing at the above address.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about the compensation scheme arrangement is available from the FSCS.

YOUR DUTY TO PROVIDE INFORMATION

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. It is important that you ensure all statements you make on proposal forms, claim forms and other documents are full and accurate. Please note that if you fail to disclose any material information to your insurers, this could invalidate your cover and could mean that part or all of a claim may not be paid.

INFORMATION ON COSTS

We will provide you with separate premiums for each of the individual products and services that we are offering.

We will normally accept payment by credit/debit card. You may be able to spread your payments via a credit agreement. Full details will be given to you when you purchase your policy.

In addition to the premium charged by insurers we normally make the following charges to cover administration. Renewals and arranging new policies £10; amendments £15 in addition to any additional premium; replacement certificates £15. Non UK residents may incur additional charges which will be disclosed at inception and renewal. Upon cancellation of a policy any refund will be paid net of commission and a £10 cancellation fee. Fees already paid at the outset of a policy are non-refundable. This is in addition to any charges made by insurers or intermediaries with whom we place business. Where additional or higher charges are to be made, these will be disclosed to you prior to conclusion of the contract.

On our Sleepeasy Scheme we have a minimum premium of £200.00 plus 5% IPT in respect of annual or short period policies. For annual policies, a pro-rata return will be given in the event of cancellation subject to the above cancellation fees.

We are remunerated by receiving a percentage of premium by way of commission which will be disclosed to clients on request. We may also be entitled to receive profit share/over-riders from insurance providers and premium funding providers.

CLIENT MONEY/RISK TRANSFER

Lyon Insurance Services Ltd act as an agent of insurers for the collection of premium. This means that our premiums are treated as being received by the insurer when received in our bank account and the insurer will bear the risk for any losses that may arise from the failure of our firm.

Lyon Insurance Services Ltd hold insurer monies in a trust account which means that whilst we have legal ownership over such monies, this remains for the beneficial ownership of our clients.

RENEWALS/CANCELLATION/CLAIMS

You may be entitled to cancel your policy within 14 days of policy inception or receiving full documentation, details of which will be given to you when you take out your policy.

Certificates and other policy documentation will not be released to you until we are in receipt of full payment of the policy premium(s). In these circumstances we will ensure that you receive full details of your insurance cover and will provide you with any documents that you are required to have by law.

In the event of a claim please report all incidents to our office as soon as possible and we will forward you a claim form and advise you what to do next.

CONFLICT OF INTEREST

There may be occasions when a potential conflict of interest arises. If this happens, we will inform you and obtain your consent before we carry out your instructions.

CONFIDENTIALITY

All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance, and will not disclose any information to any other parties without your consent, unless required to do so by law. We may use information we hold about you to provide information to you about other products and services we feel may be appropriate to you. Under the Data Protection Act 1998 you have the right to see personal information which we hold about you in our records. If you have any queries, please write to us at the above address.

GEOGRAPHICAL LIMITS

We are able to quote for properties located in the UK (excluding Northern Ireland).

The information in this site is directed at residents of the UK (excluding Northern Ireland). Accessing this site from territories where its contents is illegal or unlawful is prohibited. If you choose to access the site from outside the UK, you are responsible for compliance with local laws.

LAW AND JURSIDICTION

These terms of business, and all insurances, unless stated to the contrary, shall be governed by and construed in accordance with English law. In relation to any legal action or proceedings arising out of or in connection with these terms of business we both irrevocably submit to the non-exclusive jurisdiction of the English/Welsh courts.